Privacy Policy & Terms of Services

Privacy Policy

Last Updated: September 8, 2025

Prime American Living ("Prime American Living," "we," "our," or "us") operates a platform that connects renters and landlords and provides rental referral rewards. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

  1. Scope

    This Privacy Policy applies to all personal information we handle in connection with our Services, whether collected online (through our site and apps) or offline. By using the Services, you agree to the practices described below.

  2. Information We Collect

    The type of information we collect depends on how you interact with our Services.

    Information You Provide

    • Account Setup: When you create an account, we may collect your name, email,phone number, and login details.

    • Rental Applications: If you apply for or inquire about a rental property, we may collect details such as move-in date, preferred property type, and related housing preferences.

    • Referral Rewards: To process referral payments, we may request limited financial information (e.g., account details or payment method).

    • Communications: If you contact us for support, sign up for newsletters, or otherwise communicate with us, we collect your contact information and the content of your message.

    • Surveys & Promotions: Participation in surveys, contests, or promotional programs may involve sharing personal details.

    Information Collected Automatically

    When you use our Services, we may automatically collect:

    • Device information (browser type, operating system, IP address).

    • Usage data (pages visited, links clicked, time spent on the platform).

    • Location data (if you enable location services on your device).

    • Cookies and tracking technologies to improve user experience and show relevant offers.

    Information from Third Parties

    We may receive information about you from partners, landlords, or public sources to help verify property listings or enhance our Services.

  3. How We Use Your Information

    We use personal information to:

    • Provide, personalize, and improve our Services.

    • Connect renters with property owners/managers.

    • Process referral payments and rewards.

    • Communicate updates, offers, and important notices.

    • Detect and prevent fraud, misuse, or unauthorized activity.

    • Comply with applicable laws and regulations.

    We may also use aggregated or de-identified data for research, analytics, and business development.

  4. Sharing of Information

    We do not sell your personal information. We may share your data in the following ways:

    • Service Providers: With trusted vendors who help us operate our platform, process payments, or provide support.

    • Business Partners: With landlords, property managers, or other partners when needed to provide the Services you request.

    • Legal & Safety: When required by law, regulation, or legal process, or to protect the safety and rights of users and the platform.

    • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  5. Your Choices

    • Emails : You may unsubscribe from promotional emails by following the instructions in the message.

    • Cookies : Most browsers allow you to block or delete cookies; doing so may affect Service functionality.

    • Account Management : You may update or request deletion of your account information by contacting us.

  6. Data Retention

    We retain your information only as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

  7. Security

    We use reasonable safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

  8. Children's Privacy

    Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have done so, we will delete the information promptly.

  9. Updates to This Policy

    We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Continued use of our Services after updates means you accept the revised policy.

  10. Contact Us

    If you have questions or requests regarding this Privacy Policy, please contact us at:
    Prime American Living